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When you sign up for Help Desk IT Support Services you'll enjoy live, U.S.-based, 24/7 technical support on software and hardware products from certified frontline-support technicians.
Please contact us for a complete list of supported software, hardware and applications.
Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
Phone calls are randomly recorded and monitored by a trained quality-assurance team.
- Windows and Apple workstation troubleshooting and triage
- Desktop peripheral hardware included
- Issues resolved using remote control
- Includes all support features of Level 1 Help Desk
- Server-based password resets
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- Internet/Network connectivity
- Password resets
- Peripheral support (e.g., printer issues)
- Dispatch/Call management services
- Answering service
- Desktop applications
- Core Microsoft OS
- Apple Mac OS X
- Custom/Vertical/Line-of-business applications
Our IT support services experts respond to an average of 40,000 incidents per month. We have the experience to efficiently support our customers with many help desk clients, including numerous Fortune 500 customers.
Our Help Desk IT Support Services can be employed to complement your current staff during times of increased call volume, such as software rollouts and upgrades. Benefit from 24/7 technical support and after-hours user interface, as well as answers to how-to and technical or error-resolution questions.
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